Privacy Policy

At Delta Expedited LLC, we are committed to protecting your privacy and ensuring transparency about how we use your information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, particularly through SMS communications.

1. Types of Information We Collect

We do not actively gather personal information. However, we collect certain information during customer interactions, specifically when you communicate with us via SMS. The types of information we may collect include:

• Phone Number: We collect your phone number only when you opt-in to receive text messages from us regarding shipment updates or for an order-related communications.
• SMS Consent: When you opt-in to receive SMS communications, we seek your consent for sending you text messages related to your order status, shipments, and other relevant updates.

2. How We Collect Information

We only collect information that is provided by you verbally or via email/messages. Specifically, we collect your phone number when you opt in to receive SMS updates. This is done voluntarily, and your phone number is collected with your explicit consent.

3. Purpose of Data Collection

The personal information we collect is used exclusively for the following purposes:

• Order Fulfillment & Shipment Updates: To provide you with relevant and timely updates on your order status, shipping information, and estimated delivery times.
• Customer Service: To respond to inquiries or provide support regarding your order or shipments.

4. Data Sharing

• Your phone number will only be used for the purpose of sending you SMS messages related to your order or shipment status.
• No Third-Party Sharing for Marketing: We do not use your phone number for marketing purposes, and we do not share your personal information including phone numbers with any third parties for marketing or promotional purposes.

We may share information with service providers who assist us in delivering SMS messages or processing orders, but these service providers are bound by confidentiality agreements and can’t use your data for other purposes.

5. User Rights

You have the following rights regarding your personal information:

• Access: You can request to access the personal information we possess about you.
• Update: You can update or change your phone number or any other personal information that we have collected.
• Deletion: You can request us to delete your personal data, including your phone number from our system.

6. No Third Party Sharing for Marketing

We do not use your phone number for marketing purposes, and we do not share your personal information including phone numbers with any third parties for marketing or promotional purposes.

9. Standard Messaging Disclosure

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions
• Message frequency may vary